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Minimum Orders
Minimum order for Handicraft and Houseware is $2,500.00 USD.
Orders less than $2,500.00 USD are subject to our standard service fee and an order fee of $150 exclusive of shipping costs.
Prices
Prices are based on exchange rates at the time of insertion but may be subject to change by the supplier without notice.
Product prices will be confirmed at the time of initial enquiry and are guaranteed for the duration of your order.
Service Fee
We charge a service fee of 15% on all invoices. This fee covers all of the order and prodcution process including sourcing of suppliers, liaising with manufacturers and suppliers, placement of orders, scheduling payments, monitoring production, communication with you the client and suppliers as required, regular reports on progress during production, quality control of all goods purchased and preparation for shipment.
Payment
We accept two main forms of payment:
1. Standard Letter of Credit accepted by either of our banks,
Lloyds of London or ABN Amro Bali.
2. Telegraph Transfer: 50% payment upon placing your order. 50%
payment upon final delivery.
Production Time Frames
As a general standard, allow 6 weeks production time for most
items (some less) and two weeks to allow
for collection, quality control processes, packing, and loading
of the goods. However, please note that
production times vary according to the volume of an order and
the variety of suppliers. The Benz
International Sales Team estimates production time for client
orders on a case by case basis. For details
on your specific production times for your products, please
email: sales@benzintl.com
Quality Control
We at Benz International take our role as quality controllers
very seriously and exercise the utmost
diligence and care in respect to this process. As controllers we
both inspect and report on the quality of
goods to ensure they meet all predetermined standards set forth
and agreed upon between the client and
Benz International. In the unlikely event, that the goods do not
meet the predetermined standards the
client will be advised immediately and appropriate actions will
be taken on our part to remedy the situation.
However, if time constraints are an issue and an urgent decision
is required, Benz International will
determine whether or not to receive the goods and then advise
the client on all appropriate steps to be
taken. Our role as quality controllers is to be ever present
throughout the production process and to make
wise and sound decisions on your investment. Regular updates are
provided to clients throughout the
production process and in all cases we strive to give immediate
and detailed information regarding any
products deemed to be potentially below standard or otherwise
unacceptable before we proceed to receive
or reject the aforementioned. Please note, we place nothing of
greater importance at Benz International
than ensuring and maintaining the high quality of all our
products.
Our Role
Benz International‘s role is to dialogue between manufacturers
and suppliers, research and source new
products as well as suppliers, place orders, monitor production,
liaise with client and manufacturers during
production process, provide update reports during production to
client, organize the collection and
inspection of all goods, and provide the packaging and labeling
of goods in preparation for shipping.
We thoroughly inspect all goods and products prior to packaging
and shipping. However, while every
effort is made to identify any imperfections or defects, Benz
International will not be held responsible for
any manufacturing flaws, errors in coloration or discoloration,
minimal size variations, or general production
errors.
Printing, labeling, branding
Benz International can assist with all of your customized
branding, packaging, and labeling of your goods.
Contract
A copy of our complete Terms and Conditions of Contract can be
sent upon contacting us.
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